Who we help
The right advice depends on what's happening in your business. Pick the one that sounds like you.
You're choosing everything at once, on a deadline
Every vendor wants a signature before you've served a single guest. The risk is buying too much, for too long.
What usually gets hard
- Picking a POS, payments, payroll and ordering all in the same month
- Long contracts and bundled hardware pushed before you have any sales data
- Paying for features you won't need until year two
- No time to sit through demos while you're building out the space
How we help
- A starter stack sized for opening day, and a list of what can wait
- Options with short terms, because your first year is the least predictable
- Systems that already connect, so nothing is retyped from day one
- One email to read instead of a week of sales calls
Where we'd start
Point of salePaymentsPayrollOnline ordering
What worked for one location is starting to crack
Spreadsheets, shared calendars and one-login tools don't survive a second or third site.
What usually gets hard
- No single view of sales, labor and food cost across locations
- Menu and price changes made by hand, location by location
- Per-location pricing that quietly doubles your software bill
- Managers each running things their own way
How we help
- A check of which current systems scale and which don't
- The multi-location pricing questions to ask before you sign
- Back-office, scheduling and inventory tools that report across sites
- A sensible order to add them in, so you're not switching everything at once
Where we'd start
AccountingSchedulingInventory
You want out, without a bad month getting there
Most of the pain in switching is timing and paperwork, not the new software.
What usually gets hard
- Auto-renewal windows that are easy to miss
- Exit fees and equipment leases that outlast the contract
- Worry about losing menus, sales history and guest data
- Fear of downtime during the changeover
How we help
- A shortlist with exit terms and contract lengths compared side by side
- The dates that matter, so you give notice in time
- What to export from your old system before you cancel
- Replacements that connect to the systems you're keeping
Where we'd start
Point of salePayments
Money is leaking and it's hard to see where
Card fees, delivery commissions, labor and food cost all creep. Usually one of them matters far more than the rest.
What usually gets hard
- Card processing fees you can't decode from the statement
- Delivery app commissions eating takeout profit
- Labor scheduled on habit instead of expected sales
- Food cost that's only known at month end
How we help
- Help finding your biggest lever first, before buying anything
- How to work out your real card rate and compare offers fairly
- Direct ordering options so regulars stop costing you a commission
- Labor and inventory tools only where the payback is clear
Where we'd start
PaymentsOnline orderingSchedulingInventory
Great food, not enough people saying so
Most guests pick a restaurant from a search result and a star rating. Too few reviews, or a few bad ones left unanswered, costs you covers every week.
What usually gets hard
- Happy guests rarely leave a review unless someone asks
- Bad reviews sit unanswered because nobody has the time
- Hours, menus and photos out of date across Google, Yelp and the apps
- A website that doesn't show up when people nearby search
How we help
- Tools that ask every guest for feedback at the right moment, inside Google's rules
- One inbox to read and answer reviews from every site
- Website and menu tools built to be found in local search
- A straight answer when the fix is service, not software
Where we'd start
Loyalty and marketingOnline ordering and website
You inherited someone else's decisions
New owners often find contracts, leases and logins they didn't choose and can't fully see.
What usually gets hard
- Software contracts and equipment leases signed by the previous owner
- Accounts and guest data tied to someone else's email
- Staff attached to systems that may not be worth keeping
- No record of what is paid for, or why
How we help
- A keep, replace or drop review of everything you inherited
- Questions to ask the seller about contracts and data before closing
- Replacements that won't force a retrain in your first month
- A clean setup in your own name
Where we'd start
Point of salePayrollAccounting
More orders, more tablets, less margin
Off-premise sales grow fast and get messy faster.
What usually gets hard
- A row of tablets and orders retyped into the POS during a rush
- Commissions on guests who already know you
- Menus and sold-out items out of sync across apps
- No names or emails for the people ordering
How we help
- Direct ordering that sends orders straight into your POS
- Tools that merge the delivery apps into one screen
- Loyalty that rewards ordering direct
- A plain comparison of flat-fee and per-order pricing
Where we'd start
Online orderingDelivery appsLoyalty
Nothing is on fire, which is the best time to look
Stacks collect overlap and price creep. A quick review often finds savings, and sometimes finds nothing to change.
What usually gets hard
- Two tools doing the same job
- Features you pay for and never switched on
- Prices that went up at each renewal
- Newer options you haven't had time to look at
How we help
- An honest read of what to leave alone
- Overlaps you could cancel
- One or two additions, only if they'd clearly pay for themselves
- No pressure to change anything
Where we'd start
Your whole stack
Not on the list?
That's fine. Tell us what you run today and what's bothering you, and we'll take it from there.
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